I have installed Blackpoint on a windows 2003 server.   I can start the service but after 15 seconds it stops.  I don't see anything in the event log beyond the start and stop messages.  I also don't see any log files to look for issues.

 Any ideas?

 Thanks

Bryan

Can you try running the server in console mode and see if you get any errors?  Start | All Programs | K2 blackpoint | K2 blackpoint Server

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I would turn on all tracing and log it to a file.  The following settings work with K2 blackpearl and should also work with blackpoint.

In this file C:\Program Files\K2 blackpoint\Host Server\Bin\HostServerLogging.config
Modify the FileExtension tag to be Active to True and LogLevel to All
    <LogLocation Name="FileExtension" Active="True" LogLevel="All" />

Also add this key to make sure we capture all error messages (though performance will be degraded)
    <add key="AsyncQueueEnabled" value="False" /> 

 

This is what I get. 

;K2 HostServer Console Mode
;======================================
;Loading .NET Framework v2.0.50727
;Framework loaded successfully.
;Creating App Domain.
;Creating Host Server Runtime.
;Boot Strapping Hosting Server Runtime
;Press ESC to end..

Info    1001 Host Server Started as xxxxxxxx (name removed)
Info    1002 Using .NET Framework v2.0.50727
Info    1003 Host Server Version: 4.8155.1.0
Error   2001 Error Starting Host Server: An error occurred executing the configuration section handler for connectionStrings.
;Error Invoking 'StartHostServer' : An error occurred executing the configuration section handler for connectionStrings.


;Stopped Hosting Server Runtime

 

The log shows this error:

"88","2008-07-07 03:01:18","Error","System","2001","ServerStartError","SourceCode.Hosting.Server.Runtime.HostServerEngine.StartHostServer","2001 Error Starting Host Server: An error occurred executing the configuration section handler for connectionStrings.","system","xxx.xxx.xxx.xxx","SERVERNAME:D:\Program Files\K2 blackpoint\Host Server\Bin","88","970677c60dba4cd4bc230efd951bd5b8",""

The ipaddress and servername were removed in the above message.  The IP and Name were the same as the server running Blackpoint

Saw this error a few times. 

Could you verify that the K2 service account is a local admin?

In the RSA folder under

C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA

Give the K2 service account full control to all the keys in the folder. Reboot the machine and see if this helps.

 Cheers.

The service account is an admin account, but I added the full control rights just for kicks.   I still get the same error as before.

 Do you have something else I could try?

 Thanks

 Bryan

You could try this KB.  It might help.

http://kb.k2workflow.com/Articles/KB000199.aspx

It looks like my ID for the Forums will not let me into the Knowledge Base?   I know this is an open beta, but there any way to get a faster turn around time on responses?  I am working to convince our enterprise that this is a valuable tool, but with each response taking 24 hours, I am beginning to lose credibility, since we can't even get started with it.

 Thanks

 Bryan

Hi Bryan,

If this is critical enough, why don't you try getting the support of your local K2 office?  The people there could probably help you with this.

I will do that, but in the mean time could you send me the contents of that KB article, maybe that will get me going.

 

Thanks

 

Bryan

Here's the matrix of permissions that is part of this KB.

The K2 Service and Workspace accounts require access and rights to the following folders and registry keys:

Folder or Registry Key	Account	Rights	Server
%SYSTEMROOT%\temp	K2 Service	Full Control	K2/MOSS
%COMMONPROGRAMFILES%\Microsoft Shared\web server extensions\12	K2 Service	Write Access	MOSS
%ALLUSERSPROFILE%\Application Data\MicrosoftCrypto\RSA	K2 Service	Full Control	K2/MOSS
HKEY_LOCAL_MACHINE\SOFTWARE\SourceCode\Logging	K2 Service	Full Control	K2/MOSS
%SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\CONFIG	K2 Service	Modify	K2/MOSS
%PROGRAMFILES%\K2 blackpearl\Host Server\Bin	K2 Service	Modify	K2
%SYSTEMROOT%\Temp	K2 Workspace (Web Application Pool) Account	Modify	K2/MOSS

You might want also want to check your install and configuration logs to see if there are any errors.